Operations Analyst

The Operations Analyst will be accountable for retrieving and analyzing data as it relates to warehouse management, customer fulfilment, customer experience, and freight forwarding.  The ideal candidate will apply a careful balance of both analytical and business skills and will continuously push for improvements and operational efficiencies that will ultimately impact the bottom line. 

 

About you:

  • You sweat the details – in fact, you love diving into it and pulling critical information from it.
  • You are a problem solver- you identify problems and communicate them in a timely matter. 
  • You are curious – always questioning, always probing, and never blindly accepting what is. 
  • You live for continuous improvement – whether it’s processes, workflows or cost savings.
  • Above all, you’re proactive, positive and inspired by Knix and our mission.


Responsibilities
Logistics Coordination

  • Work closely with the Operations team ensuring SLA’s are met, costs are closely managed, and that all day-to-day logistics are running smoothly.
  • Work with the operations manager to file insurance claims on any damaged goods impacted during delivery.
  • Manage inventory of packaging, ensure levels are maintained, source new suppliers as needed.
  • Assist with managing all cancellations and replacements orders. 

Reporting

  • Retrieve and analyze data using Excel, Think, Loop, Shopify and other data management systems at Knix.
  • Perform calculations for duty drawback claims, manage tracking and receiving process.
  • Perform all cost tracking and reporting associated with master production of all goods.
  • Collaborate with cross-functional partners in finance to bridge that gap between operations and finance reporting needs.
  • Support the Director of Operations with ad hoc reporting as required

 

Qualifications

  • Bachelor’s Degree.
  • 2+ years of relevant professional experience.
  • Business analysis and functional experience with quantitative, analytical and organizational skills
  • Excel skills (Pivot Tables, VLookups).
  • Attention to detail and excellent problem-solving skills.
  • Strong communication skills (both verbal and written).
  • Bonus points: Experience working with Shopify, Loop and Zendesk.

 

Think you fit with Knix? Please send cover letter and CV to careers@knixwear.com with the subject line “JOBS: Operations Analyst”