Customer Empowerment Coordinator

We are on the hunt for a detail orientated, customer centric multi-tasker to join our growing team. 


  • Deliver stellar above-and-beyond customer service through phone, email, and live chat
  • Optimize the customer experience and develop best practices and processes
  • Master our internal systems to provide the customer with returns, exchanges and product information
  • Master our internal management system in order to understand the full customer journey and efficiently maintain customer relationships
  • Work cross-functionally to improve the customer journey with technology, marketing and product development. Effectively think through problems and determine the appropriate solution based upon logic and common sense


  • Hours of operations are Monday through Sunday 8am to 9pm EST. Shift start times can vary from 8am, 12pm or 1pm.
  • Must be able to work one weekend (Saturday or Sunday) shift per week.


  • Bachelor’s degree
  • Strong communication skills, ability to empathize and go above and beyond to provide customer with solutions, writing and interpersonal skills
  • Ability to re-prioritize effectively when necessary
  • Desire to work in a fast-paced, growing environment
  • Driven by an entrepreneurial spirit
  • Energetic, positive, patient, and adaptable
  • Committed to learn every single day
  • Be an ambassador for our products

Bonus Points:

  • 2-3 years experience managing a customer service channel for a startup
  • 1-2 years experience working with 3PL's and ERP systems
  • Experience with Shopify
  • Experience with a customer service software solution

Think you fit with knix? Please send cover letter and CV to with the subject line “JOBS: Customer Empowerment Coordinator”