Quick note: Our bras are covered by a 30-day Wash & Wear Guarantee, as they can take a few wears to relax to a comfortable fit.

If yours still isn’t working, let’s get you into the right size.

Our Return Policies

Holiday Returns Policy

Eligible purchases made between December 1, 2020 and December 31, 2020, may be returned or exchanged up until January 31, 2021.

  • Non eligible purchases include underwear or products discounted more than 20%

Sale Items

For sale items with a 20% or more discount, you may exchange for another item or store credit. For sale items with less than a 20% discount, please follow our policy by product category listed on this page.

Bras, Tops & Bodysuits

All Knix bras & tops (including bodysuits) are eligible for return or exchange within 30 days of delivery. We want to make sure you can give your new top time to mold to your shape and get comfortable. Do what you want to do in it, and wash it as much as you like. If you find the fit still isn't right, message us to get a personal fit consultation before returning for the right size.

Last Call

Items purchased during sale events or from our Last Call section with a 20% or more discount may be exchanged for another item or store credit only (excluding underwear).

Items with less than a 20% discount or purchases made using discount codes are eligible for a return or exchange.


All of our Underwear bottoms (including Thigh Saver and Leakproof) are final sale and not eligible for refund or exchange. For hygenic reasons, underwear cannot be accepted.

If you have any questions about your new underwear, our team would be happy to help you at info@knix.com


Clothing items include our T-Shirts, Sleep Set, Robe and Lounge Pants. These items are eligible for return or exchange within 30 days of delivery. However, these items need to be unworn with the tags still attached to qualify for a refund or exchange.


The following are not eligible for refund or exchange

  • FreshFix Air Face Mask
  • Accessories
  • Gifts with Purchase
  • Original Shipping Fees
  • Egift Cards
  • Items purchased by third party sellers

Common Returns Questions

Is it easy to exchange items?

Totally. Once you confirm your email, it’s as easy as printing your pre-paid shipping label and sending your item(s) back.

How soon will I receive my store credit?

As soon as our team gets your return, you’ll get your store credit or refund within 10 days.

Can I return for a refund?

Yes, all returnable items purchased through our website can be returned for a full refund. It will be issued to your original payment method, minus shipping costs.

Can you clarify shipping costs?

We’ll cover all return shipping fees. Outbound shipping from our warehouse is not covered, including exchange orders.

What if I have more questions?

We're here to help, send us an email at info@knix.com.