Returns & Exchanges

Eligible items purchased online or in stores between November 2, 2026 and December 31, 2026 may be returned through January 29, 2027. All other purchases fall under our 30 day Returns Policy.

Holiday Returns for Sale Items:

• Full-priced items purchased during the Holiday period are eligible for a refund until January 29, 2027, in line with the Knix Return Policy.
• Items discounted under 30% are eligible for a size exchange or store credit. Refunds are not available for these items.
• Items discounted 30% or more are final sale and are not eligible for refunds, store credit or exchanges. No exceptions.
• Items marked "Clearance" are also final sale and cannot be returned, exchanged or refunded. No exceptions.
  

Not sure where your item lands? Chat with us and we'll check for you!

New to leakproof? Your first pair is risk free for 30 days. Wear them, wash them, and see how they work for your body. Not right for you? We'll refund the item price (original shipping excluded). Prefer a different size or style? We also offer free exchanges. Just email info@knix.com and we'll take care of you.

Purchased leakproof before? Within 30 days of delivery you can exchange for another size, style, or store credit. We're unable to provide refunds on underwear. If you ordered multiple pairs, please open, wash, and wear one pair only before initiating an exchange.

Essential (non-leakproof) underwear and Super Leakproof® Reusable Snap Pads are eligible for exchange or store credit within 30 days of delivery. We're unable to provide refunds on underwear and pads. If you ordered multiple items, please open, wash, and wear one item only before initiating an exchange.

Finding the perfect bra fit takes time. We're here to make it easier. Bras and bra accessories are eligible for return or exchange within 30 days of delivery. Feel free to remove tags and wash and wear to find your fit before deciding.

Please note: NOOD products must be returned brand new in original packaging within 30 days of delivery.

Your comfort matters. Thigh Savers (including Leakproof) and Shapewear (including Leakproof) are eligible for return or exchange within 30 days of delivery. Feel free to remove tags and wash and wear to find your fit.

Apparel (excluding Shapewear), sleep and swim are eligible for return or exchange within 30 days of delivery with tags attached. Swim bottoms and one-pieces must have the original sanitary strip intact.

Built for real life. Here's how returns and exchanges work for MNTD.

• MNTD Tops — Eligible for return or exchange within 30 days of delivery. Wear it, wash it, and see how it works. Still not happy with the fit? Let us know and we'll sort it out.
• MNTD Underwear — Eligible for exchange or store credit within 30 days of delivery. Wear them, wash them, see how they work. We're unable to provide refunds on underwear. If you ordered multiple pairs, please open, wash, and wear one pair only before initiating an exchange.
• MNTD Socks & Sale — Final sale. No refunds, store credits, or exchanges.

Products purchased with rewards points are eligible for a size exchange only, within 30 days of delivery. Feel free to remove tags and wash and wear to make sure you've got the right fit before exchanging. Learn more about Club Knix here.

The following items cannot be returned or exchanged under any circumstances:

• Items received for free or as a gift with purchase
• Original shipping fees
• E-gift cards
• Items purchased through third-party sellers
• Washbags, band extenders, socks, and slippers
• Accessories, including hair accessories, active accessories, bags, hats, and gloves

Yes! You can return or exchange your online order at any of our Knix retail locations.

We can help with returns or exchanges for in-store purchases made with a credit card. Debit purchases need to be returned or exchanged at the original retail location.

Points from returned items will be deducted from your total and may affect your VIP tier status.

Yes. Knix covers return shipping for all exchanges and refunds initiated through our Return & Exchange Portal. Exchange orders placed through the portal also ship free within the USA and Canada. Original shipping fees are non-refundable.

We're here to help. Email us at info@knix.com or chat with us.