Items discounted below 30% are eligible for size exchange or store credit. Items discounted above 30% are final sale – no refunds, store credits, or exchanges can be accommodated.

Products purchased with rewards points are eligible for a size exchange only, meaning you may exchange for a new size within 30 days of delivery. Please note, you may remove the tags/packaging in order to wash and wear to ensure you’ve got the correct fit.

Bras (LuxeLift Tanks and LuxeLift Bodysuits included), Thigh Saver (including Leakproof), Shapewear (including Leakproof) and Reusable Pads are eligible for return or exchange within 30 days of delivery.

Please note, you may remove the tags/packaging of the above products in order to wash and wear to ensure you’ve got the correct fit. NOOD products excluded.

NOOD: Eligible for refund or exchange within 30 days of delivery. Products must be brand new in original packaging in order to be eligible.

Please see Sale section for return and exchange policies for items on sale.

Leakproof Underwear, Risk Free
Trying leakproof underwear for the first time? Your first pair is completely risk free for 30 days. Wear them, wash them, and see how they work for your body. If they’re not right for you, we’ll refund your first pair. Prefer a different size or style? We also offer free exchanges.

How it works:

- Risk free applies to leakproof underwear on your first order

- Refund covers the item price (original shipping excluded)

Just email info@knix.com and we’ll take care of you

Leakproof Underwear, Risk Free
Trying leakproof underwear for the first time? Your first pair is completely risk free for 30 days. Wear them, wash them, and see how they work for your body. If they’re not right for you, we’ll refund your first pair. Prefer a different size or style? We also offer free exchanges.

How it works:

- Risk free applies to leakproof underwear on your first order

- Refund covers the item price (original shipping excluded)

Just email info@knix.com and we’ll take care of you

All other underwear within 30 days of delivery, you may exchange for another size, style or store credit. We’re unable to provide refunds on underwear. If you ordered multiple pairs of underwear, we kindly ask that you open, wash, and wear one pair only.

Please see Sale section for return and exchange policies for items on sale.

Clothing (Leggings, Sweats, T-Shirts, and Sleepwear) and Swim items are eligible for a return or exchange within 30 days of delivery and with tags and original sanitary strip (swim bottoms and pieces) attached.

Please see Sale section for return and exchange policies for items on sale.

MNTD Tops
MNTD Tops are eligible for return or exchange within 30 days of delivery.
We offer a 30 day wash and wear guarantee — wear your shirt to work, exercise, or even to sleep in. Then, toss it in the washing machine and start again. If after 30 days you’re still not happy with the fit, let us know and we’ll initiate an exchange or return.

MNTD Underwear
MNTD Underwear are available for exchange or store credit with 30 days of delivery. We’re unable to provide refunds on underwear.
We offer a 30 day wash and wear guarantee — wear your underwear to work, exercise, or even to sleep in. Then, toss them in the washing machine and start again. If after 30 days you’re still not happy with the fit, let us know and we’ll initiate an exchange for a new size or style!
If you ordered multiple pairs of underwear, we kindly ask that you open, wash, and wear one pair only.

MNTD Socks & Sale
MNTD Socks and Sale items are final sale — no refunds, store credits, or exchanges can be accommodated.

Yes, you can return or exchange your online order to any of our Knix retail stores.

We can help with returns or exchanges for purchases made in store as long as the purchase was made with a credit card. Debit purchases need to be returned or exchanged in the same retail location.

If you return products for a refund, the points from purchasing those products will be deducted from your total. It may also affect the VIP tier you’re in (i.e. if your purchase put you into the Champion tier but you return $100 worth of product and your annual spend is now $150, you will move down to the Super Fan Tier)

Knix covers the return shipping fees for exchanges and refunds initiated through our Return & Exchange Portal. Exchange orders initiated through our Return & Exchange portal are also eligible for free shipping within the USA and Canada. Please note, the shipping fees on your original order are non-refundable.

We’re here to help, send us an email at info@knix.com.